My Package is Missing

Once orders are shipped, it is no longer under our control. Once delivered, the courier is no longer responsible. If your package is marked as "delivered", responsibility for the parcel transfers to the recipient. If you can't locate your order, we recommend checking with household members, neighbors, your building manager, or the delivery location first. Sometimes the carrier will deliver in the vicinity to hide the package. In many cases, packages are marked as delivered slightly before they physically arrive, are left in a secure location nearby, or are picked up by a neighbor. If your order was stolen from your property, we are not able to reship or absorb the loss.
If you still need assistance, we're happy to review the tracking details with you and we will file a claim on your behalf. However, Coffee Beanery is not responsible for packages that are lost or stolen after delivery, and any replacement order or reshipping costs will be the responsibility of the customer. Please email customerservice@coffeebeanery.com for assistance with a claim. The carrier will begin an investigation to determine if the loss was because of their service, which can take up to 10 business days. We will let you know what they decide.