Sometimes an order arrives damaged during shipping. If this happens to you, please take a picture of the box and the damaged product and email it along with the order # to customerservice@coffeebeanery.com and a claim will be filed with the carrier. The carrier will begin an investigation to determine if the loss was because of their service, which can take up to 10 business days. If the box is not damaged, but the product is, please email pictures and your order number to customerservice@coffeebeanery.com for review and replacement.
Oct 13, 2026