We ask that you inspect your order upon arrival and contact us within 7 days of delivery. If you received damaged, defective or the wrong item, please contact us at customerservice@coffeebeanery.com. Please provide photos of the front and back of the bag and a description of the issue along with your order number via email to speed up the resolution. We cannot accept returns on any coffee product. This preserves product integrity and freshness. If you wish to have an investigation of an item, you have received that you feel there is a production error, we may ask you to return the item to be tested by our quality control team. If you do not like the flavor of the coffee, there is no guarantee that we will offer a replacement or refund.
